Atos Launches AI Engine To Transform IT Service Desk Experience

Atos, a global leader in digital transformation,launches the Atos Virtual Assistant (AVA) a next-generation artificial intelligence engine to automate and expand our IT Service Desk offerings and provide a better user experience as well as enhanced productivity. Built on a strategic partnership with CogniCor, a Barcelona-based innovative AI company, AVA is designed to transform user support as more clients move into adopting a digital environment.

Uniquely tailored for Atos’ customers, AVA delivers machine learning capabilities in the Cloud, and enhances the end-user experience by automatically answering IT service desk and data center requests in record time through a virtual agent.
AVA not only solves client issues immediately but also anticipates what may occur in the future based on collected trend data.

“Among all our AI partners, CogniCor’s platform has the perfect match to Atos’ portfolio of digital workplace services,” said Michael Kollar, Senior Vice President, Chief Digital Officer and Global Head of Cloud Engineering for Atos North American Operations. “AVA is thus redefining the way Atos is interacting with its clients by being able to learn exponentially over time from all internal IT data available and provide a better overall customer experience.”

CogniCor will serve as a co-innovation partner with Atos to deliver additional AI solutions for Atos’ customers leveraging its capabilities in deploying enterprise virtual agents using machine-learning, cognitive methods and Natural Language Processing (NLP) that enhance the user experience by automating processes where possible.
Perfectly integrated within Atos Digital Transformation Factory and a key part of Atos’ help and interaction center within its larger digital workplace offering, AVA is currently available for all Atos customers.

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