Cisco today said it has detected some outage on the Jasper managed network for its IoT customers in the flood affected areas of the U.S. The outage affected customers of AT&T, Cricket Wireless and some other downstream users as well.
A wide-spread network outage was witnessed in large parts of Louisiana, Oklahoma and some other areas due to the recent flood, and many areas were out of cellular coverage for hours. Users of Baton Rouge and Livingston area noticed the lack of service in the morning of Sunday and it lasted till evening.
Besides the cellular users, the network managed by Cisco Jasper also affected some of its IoT customers as well.
“At 11.45 AM today we detected an outage in a Cisco Jasper managed network supporting IoT customers. This unfortunately affected connectivity for AT&T, Cricket Wireless and some of their downstream customers,” Cisco Jasper Tweeted last evening.
Service was partially restored in the early afternoon and our IoT engineers continue to work on returning the network to full service. We have activated additional network monitoring and engineering personnel, and believe we are close to full restoration, Cisco Jasper added.
Rescue and rehabilitation work was hampered because of the wide-spread network outage and the local governor has expressed his frustration with the outage.
“We are monitoring our network closely and will continue to coordinate with local officials and utility companies,” the company said in a statement. “We have technicians and resources staged and as affected areas are safe to access restoration work will progress. It is recommended that customers text before calling when possible and utilize Wi-Fi where service is available.”
However, the company did not offer any straight answer on when the services will be fully restored.