IBM, one of the major players in internet of things, is converting 25,000 conventional buildings in Denmark into smart offices using the power of Watson. The tech firm has signed an agreement with ISS, one of world’s largest employers with more than half a million employees working in the fields concierge to cleaning, catering to technical maintenance for thousands of high profile clients including Rolls-Royce, Nordea, Novartis and the UK’s Royal Air Force.
Millions of sensors, chips and devices will be installed onto these buildings and IBM will integrate and analyse data from these devices and sensors embedded into buildings including doors, windows, chairs, meeting rooms, dispensers and air conditioning systems. Data will be uploaded onto IBM’s Watson IoT cloud platform and cognitive computing technologies will learn from this data helping ISS optimise its services as well as furthering its understanding of how people use buildings, thereby creating new opportunities for innovation.
For example, sensors in doors and entrance areas can tell a real estate manager how many people are in a building at any one time and sensors on plate dispensers can inform kitchen staff of how many people are still likely to need to eat – helping staff to prepare the right amount of food and avoid wastage. Sensors in meeting rooms, chairs and tables not only help building managers better manage room occupancy and cancel unwanted room bookings, but also inform service staff when a room needs more refreshments or requires cleaning.
Through the new agreement, ISS will tap IBM’s Watson IoT platform, consulting and advanced facilities management technologies to transform the services it provides to building owners and users around the world with the goal of making buildings more personalized, intuitive and user-friendly.
“With this agreement we are taking the power of technology and the power of service and putting those together to enable ISS to make buildings better for their users,” said Harriet Green, General Manager, IBM Watson IoT.
As a first step, ISS has already fitted its Copenhagen headquarters, which serves as an innovation lab for the service group, with hundreds of sensors connected to IBM’s Watson IoT platform and TRIRIGA facilities management software to help improve room bookings and catering services for the 250 employees based in the building. The next phase will be the implementation of the cognitive IoT technology at selected customer sites.